A patient calls
After hours or during a busy moment, the call still gets handled with the right context.
24/7 AI receptionist for busy dental clinics
Turn missed calls into booked patients.
Lily answers when your front desk is busy, captures the patient’s request, and sends your team the next step. No extra staff required.
The leak
Missed calls turn into lost revenue.
If your clinic gets calls a day, you may be leaking Based on industry averages 1 in 5 calls hits voicemail ~30% callers want an appointment ~$150 spend per visit
$6,000/ month40 appointment opportunities a month — $72,000 a year at risk.
Plug the leak
How it works
From missed call to booked patient.
Lily picks up the call, understands what the patient needs, and gives your team a booked visit to follow through.
Lily captures the request
The patient explains what happened, while Lily turns the call into a clear summary for your team.
Your team gets the booking
The confirmed visit lands in the workflow your practice already uses, with the patient details attached.
Trained on your practice. Works alongside Google Calendar, Outlook, your phone system, and most PMS workflows.
What Lily handles
Lily knows what to answer, capture, and escalate.
She follows your approved rules, collects the details your team needs, and hands off urgent or sensitive calls.
Answer routine questions
Hours, location, services, parking, forms, insurance basics, financing, and appointment prep.
Capture appointment requests
New patients, hygiene visits, reschedules, cancellations, preferred times, and contact details.
Escalate urgent cases
Tooth pain, swelling, trauma, bleeding, post-op issues, or anything your team wants routed.
Compare
Voicemail vs answering service vs OpenLine.
How OpenLine compares to the two most common fallbacks for unanswered dental calls.
| Capability | Voicemail | Traditional answering service | OpenLine |
|---|---|---|---|
| Answers overflow calls | No | Sometimes | Yes |
| After-hours coverage | No | Usually extra | Included by plan |
| Captures dental-specific details | No | Varies | Yes |
| Routes urgent calls | No | Varies | Yes, by your protocol |
| Sends transcript + summary | No | Usually no | Yes |
| Books or creates appointment requests | No | Usually message-only | Yes |
| Same call quality every time | No | Varies by operator | Yes |
Pricing
Simple coverage for dental calls that should become appointments.
Choose a plan based on how much overflow and after-hours coverage your practice needs. Every plan includes setup, call qualification, summaries, transcripts, and ongoing tuning.
Starter
Single-location practices that want after-hours and overflow coverage.
$ 500 / mo
- 24 hours of AI talk time / month
- After-hours and overflow answering
- Dental intake and qualification
- Call summaries and transcripts
- Ongoing tuning
Growth
Busier practices, multi-provider teams, higher inbound call volume.
$ 1,000 / mo
Everything in Starter, plus
- 60 hours of AI talk time / month
- Custom call flows by request type
- Emergency escalation workflows
- Multi-location routing
- Priority support
Multi-location or PMS workflows? Talk to us →
Live voice demo
Talk to Lily in your browser.
Use the LiveKit launcher on this page to ask Lily about booking a cleaning, rescheduling, insurance, tooth pain, office hours, or after-hours availability.
- Natural voice, not a phone tree.
- Trained on dental front-desk scenarios.
- No phone number required for the browser demo.
FAQ
Common questions.
About Lily
Will OpenLine replace my receptionist?
No. OpenLine is designed as backup for your front desk, not a replacement. Lily handles overflow, after-hours, and routine calls so your team can focus on the patients in front of them.
What kinds of dental calls can Lily handle?
New-patient requests, hygiene enquiries, reschedules, cancellations, emergency requests, insurance questions, hours, services, financing basics — based on the FAQs your team approves.
Will patients know they are speaking with AI?
Lily uses a natural voice and can be configured with the disclosure style your practice prefers. The goal is to answer quickly, collect the right details, and help patients get care faster.
Setup & integration
Can Lily book directly into our PMS?
OpenLine captures qualified appointment requests and connects with your existing calendar or workflow. Direct PMS booking depends on your system — we’ll scope it during onboarding.
What information do you need to set it up?
Hours, services, providers, appointment types, insurance notes, financing FAQs, emergency protocol, location details, and front-desk preferences.
How fast can we go live?
Most practices start with overflow or after-hours coverage in days. Complex calendar, PMS, or multi-location workflows take longer.
In practice
What happens with emergency dental calls?
You define the protocol. Lily can ask approved triage questions, mark the call urgent, transfer to an on-call number, send an SMS, or create a priority summary.
What if Lily cannot answer something?
She captures the caller’s details, summarises the request, and routes it to your team. Urgent or sensitive calls follow your escalation rules.
Can we listen to calls and improve the script?
Yes. Your team reviews call summaries, transcripts, and outcomes — OpenLine gets tuned around real patient conversations.
What counts as a qualified appointment request?
A caller provides contact details and requests a new appointment, reschedule, emergency visit, consultation, or treatment-related follow-up.
Can I cancel anytime?
Yes. Plans are month-to-month with no contract. Cancel anytime and you’ll keep coverage through the end of your billing period.
Ready to stop sending patient calls to voicemail?
Book a 15-minute demo and we’ll map your overflow and after-hours call flow, show you a dental-specific Lily demo, and estimate how many appointment requests OpenLine could help recover.